Account Manager France

Job description

Objectives:

  • Offer white glove service to our best clients

  • Strengthening relationships with customers by building confidence and trust

  • Help reduce churn, increase overall engagement and  ensure the highest renewal rate possible

What you’ll do:

  • Manage accounts from preparing upselling to account completion. Managing contract renegotiation and renewals

  • Conducting Quarterly Business Reviews with all accounts (> 50 hotels), including comprehensive usage reports, etc.

  • Conducting Health Checks for smaller customers/Independent hotels

  • Conducting regular training and webinars for all customers and conducting client specific training/webinars

  • Pro-active communication of new features/functionalities to all accounts

  • Working/attending meetings with Business Development Managers on large accounts to ensure minimal leakage. Interface with other teams through written and verbal communications to handle customer situations; involving customer problems and questions

  • Collaborate with Business Development team to identify and grow opportunities within different territories and to increase the MRR footprint and share of wallet for existing accounts

  • Conduct regularly scheduled feedback calls and face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities

  • Ensure all issues are logged accurately in our CRM system (Salesforce) and that the system is being updated in an accurate and timely manner

  • Provide analysis of competitive activity in the marketing and partnership space

  • Conduct account planning by using strong project management skills

Requirements

  • 3 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales

  • Speak French and English fluently

  • Minimum Bachelor degree in relevant discipline (e.g., business, marketing, hospitality leadership, etc.)

  • Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure

  • Demonstrated ability of ensuring achievement of client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams;

  • Excellent analytical, problem solving and troubleshooting skills – ability to define problems, collect data, establish facts and draw conclusions;

  • Strong overall business and people skills, including planning, presentation skills, sales skills

  • Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis

  • Polished written and verbal communication skills

  • Self motivated, goal oriented, and able to work in a team environment

  • Computer proficiency in Excel, MS Word, PowerPoint, salesforce.com, etc.

This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross team collaboration and next-level product knowledge. If you are solutions-focused, customer-obsessed and have experience building excellent relationships with sophisticated clients, we'd love to talk to you!