Credit Collector

Job description

OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor, … ). OTA Insight is an online dashboard solution (SaaS) providing rate intelligence for the hotels to increase their revenue by optimizing their pricing. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximize occupancy and revenue.

Today OTA Insight is present in more than 168 countries around the world and has more than 50,000 partners.

When you start here, you’ll find yourself in an environment that's exciting, motivating, challenging, and fun. We are expanding internationally and are looking for a full-time Credit Collector  based in Denver or Dallas.

As a Credit Collector,  you are responsible for the punctual and efficient follow-up of credit and delays in payment.  As a result, you will make a positive contribution to the cash flow. This role will report directly to the Debt Chasing Team lead.

 

On a daily basis, you will be in contact with domestic customers.. You will call our customers about the unpaid invoices, and you look for a solution together with the customer. The goal is to have the customer pay as quickly as possible, while maintaining customer satisfaction. You will report and monitor payment delays in the short term.

 

Responsibilities:

 

  • You will communicate with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time.

  • You will contact customers on a daily basis by telephone and / or in writing.

  • You will actively search for optimisations together with the customer to improve the customer experience about payment delays. You implement the improvements for the customer and continue to follow them up.

  • You will think about process improvements together with your team members.

  • You will make bank statements and sort, register, archive, and report on incoming documents related to your activities.

  • The data of the customers remains fully up-to-date thanks to your efficiency.

 

Requirements

Skills:

  • You are commercially oriented and get a lot of satisfaction from customer contacts over telephone.

  • You are very customer-oriented in both oral and written communication.

  • You have strong analytical skills.

  • You can easily handle MS Office.

  • You communicate fluently in and English. Spanish is a plus.

  • You can work autonomously, be engaged and have a dynamic attitude.

  • Nothing escapes your attention; you dot your i’s and cross your t's. 

  • You respond quickly to deviations from procedures and risks.

  • You anticipate, work in a result-oriented way, and like to think “outside-of-the-box”. With professionalism and positivity, you come up with solutions for difficult situations.