HR Business Partner

Job description

OTA Insight is a scale-up within the hotel industry. Founded in 2012, with a vision to provide user friendly tools to hoteliers. Today we are considered the global leader in hotel BI and are working with 55,000+ hotels worldwide in 168 countries. As there are more than 1 million hotels worldwide, we are still filled with ambition to grow further.

We are looking for a full-time HR Business Partner to join our People & Talent Team in Ghent. The HRBP serves as a strategic partner to a functional team by developing and delivering integrated and inclusive HR Services. This role will collaborate with the OTA Insight’s HR team and Leads of designated teams. The HR Business Partner reports to the Director People & Talent and is co-responsible for the overall performance of their functional team (in terms of hiring, talent enablement, people performance initiatives & team effectiveness).

Responsibilities :

1. Hiring
Responsible for hiring through managing our Talent Acquisition Specialists within the designated functional team(s). Improve hiring strategy, employer branding and other recruitment initiatives. Support management and leads with assessing hiring needs (workforce planning) and being an advisor concerning candidate/team match.

2. Initiate, Develop and Implement Human Resources Programs

Develop and enact HR policies that support business objectives. Analyse trends related to hiring, employee morale and retention, and employee relations with management and executives to identify opportunities to improve efficiency, aligning HR efforts with the company goals related to profitability, efficiency, and performance.

Design and execute strategies to increase organisation, team and individual performance to improve the business’s capabilities to deliver against its goals.

3. Be a HR partner and advisor to Managers and Leads

Consult with functional leaders to outline the organisation’s HR goals, identify opportunities to improve processes, and provide recommendations to improve employee morale and boost performance. Provide expertise in the areas of leadership and team development, organisation and cast effectiveness, and meeting design/facilitation with a bias toward building client capability. Be an advisor concerning strategic workforce and succession planning activities.

4. Coordinate HR Efforts between Departments

Work closely with individual departments and business lines to coordinate human resources initiatives including training, employee feedback, and internal mobility. Gather data and feedback from department heads or individual personnel and use it to guide future HR initiatives.

5. Address Employee Concerns

Resolving employee grievances, resolve complex employee relations issues grievances and be the first point of contact for the functional teams. Work closely with management and employees to improve work relationships, build morale and increase productivity and retention.


  • 2-4 years experience in recruitment, additional experience in other soft HR domains (L&D, HR generalist role, HRBP,...) is a strong plus.
  • Professional experience in a (SaaS) start-up/scale-up environment or a demonstrated ability to work in and manage ambiguity – dealing with issues that do not always have a process or a system in place.

  • Demonstrated strong integration and strategic planning skills. Experienced project management skills; responsible for planning projects, coordinating with the team, clients and key internal stakeholder and seeing that the project is completed successfully.

  • Proven ability to manage conflict and the courage to challenge organisational thinking

  • Demonstrated strong written and verbal communication skills. Ability to manage and present data to effectively tell a story about organisational and business change; attention to detail is critical.

  • Demonstrated ability to influence and partner within a diverse organisation to help drive business results.

  • Problem solving, decision-making and practical thinking are part of your DNA.

  • Fluent in English.

At OTA Insight you join our high performance #bestteamever where you can be part of growing and developing a market leading technology platform. We are a rapidly growing company and are looking for passionate and talented team players. With extensive training and development programs the opportunities to succeed here are endless, as we continue our journey to innovate and disrupt with our cutting-edge technology.