Sales Operations Analyst

Job description

OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor, … ). OTA Insight is an online dashboard solution (SaaS) providing rate intelligence for hotels to increase their revenue by optimising price decisions. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximise occupancy and revenue. Today OTA Insight is present in more than 168 countries around the world and has more than 55,000 partners.


We are looking for a full-time Sales Operations Analyst to be based out of Ghent but will consider a remote position for an exceptional candidate. As Sales Operations Analyst you will contribute to OTA Insight’s success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute, create and support sales strategies to capitalize on revenue opportunities within the organization. Someone that is highly skilled in Salesforce.com reporting and dashboard creation, the ability to make systematic and process changes to improve results and is able to data mine, track, compare and communicate reports. In this role you will be reporting to our Global Sales & Marketing Operations Manager.

What you’ll do:

  • Provide day-to-day support for sales process and report generation

  • Heavy emphasis on report building, managing, and distributing

  • Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders

  • Be responsible for Sales commission calculations

  • Ongoing development and management of TAM reporting and communicating actionable recommendations

  • Managing proposal and contract accuracy to enhance forecasting

  • Identify quick-wins and crucial enhancement requirements to the sales process

  • Manage CRM data integrity, run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases

  • Develop scheduled and ad-hoc reports

  • Assist with the onboarding of any new Sales members to the Commercial Team (from Sales Operations perspective) - user set up & training around it

  • Support the sales and marketing operations strategy, understand priorities and execute operational plans

  • Manage and ensure sales reps are adhering to mandatory Global sales processes

  • Manage projects from A-Z and keep track of their progress, including post project training, documentation and change management

  • Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer’s journey.

  • Liaise with Sales Enablement for the roll-out of new processes.

  • Apply analysis to reporting to tell the story behind the numbers - see the big picture

  • Support and advise reps on Salesforce quote flow, coordinating with finance dept

  • Coordinate with various teams involved in closing big group deals

  • Responsible for the account relationships, matching, merging in CRM

  • Prioritise your work and set appropriate expectations with stakeholders

Requirements

  • A minimum of a Bachelor's Degree

  • A minimum 3 years of experience in sales/business operations/analytics

  • Previous experience with CRM systems – Salesforce highly preferred and candidate will be at an advantage with prior Looker experience

  • Very organised, able to start a project and complete it successfully.

  • High analytical and able to extract business insights from analysis

  • Great time management.

  • Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines

  • Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with OTA Insight's values and culture

  • A demonstrated ability to understand and articulate complex requirements

  • Previous experience working in a high growth Tech/SaaS environment is a plus