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Service Delivery & Operations Executive - Ghent

Belgium, Vlaams Gewest, GhentCustomer Care

Job description

At OTA Insight, we’re helping the hospitality industry with our BI solution to visualise and leverage its data in the most simple way so that they can make better revenue, distribution and marketing decisions.

This year is our 10 year anniversary and it is a big one! We raised a series B funding and have welcomed two companies to our organisation. With 325+ people, representing 36 nationalities living in 30 different countries, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionising the hotel sector? 🚀

What’s in it for you?

At OTA Insight you join the #bestteamever where you can be part of developing a market-leading technology platform. As a high performing team, we put our clients and innovation first. However, growing together and being passionate about our mission also means having fun together. So prepare for remote team gatherings and after work drinks on us!


Technical Support

  • Carry out implementations of Revenue Insight and future Integrated products

  • Liaise with integration partners and hotels to coordinate and execute:
  • Benchmarking provider integrations

  • Property Management Systems integrations

  • Coordinate and manage all communication with partners on implementations

  • Understand internal mechanisms to carry out health checks pre- and post implementation of integrations

  • Attend to client questions/requests and technical troubleshooting

  • Obtain thorough knowledge of OTA Insight internal tools and procedures to ensure smooth workflow and collaboration between departments



Cross team collaboration


  • Cross train to support non-integrated products if needed

  • Collaborate with Data Engineering team for technical troubleshooting where needed

  • Work together with Senior Technical Customer Executives to ensure Revenue Insight implementation is to the highest customer standards

Job requirements

Requirements:

  • Bachelor’s Degree or equivalent in experience.

  • 1 -2 years experience within the Hospitality Industry preferably in Front Office, Reservations or Revenue Management operations.

  • Strong knowledge of the Service/Hospitality industry, hotel operations and Property Management, Sales and Revenue systems.

  • Strong interest in technology.

  • Drive for innovation and creativity.

  • Excellent and effective oral and written skills.

  • Strong work ethic, hands-on, detail oriented with a customer service mentality.

  • Proven success in a customer facing environment i.e. through satisfaction scores.

  • Team player, ability to work cross-functionally and under pressure, self-driven, motivated.

  • Preferably in Ghent, Madrid or London.



Our offer:

  • We offer you a highly competitive compensation package that gets reevaluated every year.

  • “A day about you, away from your computer” is the motto for our annual Detox Days.

  • As hard working professionals, we trust in your sense of responsibility so no micromanaging but a flexible work environment.

  • Our rockstar office manager takes care of us at all times: lactose-free cappuccinos, vegan snacks and healthy (or not so healthy) lunch!

  • Are you sad to leave your dog at home while you’re at work? We feel you! Use our puppy-schedule so we ensure a dog-friendly office with lots of cuddles and play time!