Support Engineer

Job description

As a Support Engineer on the Engineering team in Ghent, you will be managing the interface between the Customer Success and Engineering team. You will analyse and prioritise incoming issues, as well as assign and where possible assist the engineering team in resolving them.

 

We collect real time pricing data from multiple sources and categorise this data. We pride ourselves in being able to set a really high bar for our data quality and completeness. This is achieved by automating as much of the data checking and fixing as possible. Swift manual interventions and continuous improvements however stay critical and this is where you will be able to make a big impact in our team.

 

The job itself is dynamic and will vary from handling support and operational questions, improving our qualification and extraction algorithms, as well as keeping an eye on our monitoring and alerting systems and escalating issues to our internal teams.

 

 

What you’ll work on:

  • Work closely with the Customer Success team to respond to customer requests and issues, assigning development work to the engineering team and where possible assist by doing small developments yourself

  • Analyse, develop, and deploy enhancements to our qualification and extraction algorithms

  • Assist our Customer Success team in operational tasks like the setup process of new client subscriptions by scripting these tasks and doing them programmatically

  • Escalate issues raised by our monitoring and alerting systems, follow up on issue resolution and orchestrate communication internally to other teams

  • Collaborate with the Customer Success and Engineering team on optimizing communication as our teams grow and evolve

 

Requirements

 

  • Bachelor degree in information technology or equal by experience

  • Knowledge (or willing to learn) of Python, SQL, html, javascript

  • You are passionate about working with data - we are a data engineering company at heart

  • You get energy of working in a high complex and challenging environment with a high tech product

  • Excellent communication and attention to detail

  • Strong organisational, planning, and time management skills

  • Ability to execute, results-driven approach